PiXYZ Software Helpdesk

General 10

• Getting Started with PiXYZ Software
• How to report a bug
• License installation troubleshooting
• Why my license isn't working any more ?
• Why am I not able to connect to PiXYZ website/PiXYZ Helpdesk platform?

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Pixyz Studio 3

• Why my triangle count is different in Pixyz Studio and in Unity?
• CAD API failed error code? Error on elevation?
• Is it possible to do some manual UV unwrapping in Pixyz Studio?

Pixyz Batch 3

• How can I use Pixyz Batch?
• How can I try Pixyz Batch CLI mode?
• Is it possible to run Pixyz as a service?

Pixyz Plugin for Unity 6

• Which platform can I target for runtime-built apps ?
• Where is the manual or the scripting/API documentation ?
• Do I need a Pixyz license to run my built application?
• How do I uninstall Pixyz Plugin from my Unity project ?
• I can’t retrieve animation or light data in Unity

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Pixyz Review 8

• Which AR/VR hardwares are supported by Pixyz Review?
• How can I customize my VR scene with interactions ?
• I am encountering some perfomance issues (desktop or VR) on a large assembly. What can I do?
• Why I can't create Motion Group anymore ?
• What configuration items are kept in the variants ?

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About Pixyz Products 8

• What is Pixyz?
• What is Pixyz Studio?
• What is Pixyz Plugin?
• Can I use the Pixyz Plugin for Unity at runtime?
• What is Pixyz Review?

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Documentations 4

• Pixyz Plugin for Unity - Documentation
• Pixyz Studio - Documentation
• Pixyz Batch - documentation
• Pixyz Review - Documentation

Software Acquisition & Purchase 4

• How long does the license for a Pixyz product lasts?
• How can I purchase Pixyz products?
• Where can I find an invoice for my purchase?
• Can Pixyz provide non-annual licenses for Pixyz products?

Software Installation 5

• How do I install Pixyz Plugin for Unity on my computer ?
• How do I install Pixyz Review on my computer?
• How do I install Pixyz Studio on my computer?
• Can I install a Pixyz product for all the users on my computer?
• Where can I find the latest update of a Pixyz product?

Licensing 10

• How do I activate a purchased license for a Pixyz product?
• I have no internet connection, how can I activate my license?
• Why can't I connect to my user account from my Pixyz product?
• How can I manage my licenses?
• How can I renew the license of my Pixyz product?

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License trial & evaluation of PiXYZ 6

• Is there a trial license available for all Pixyz products?
• How can I get a trial license for a Pixyz product?
• How do I activate a trial license for a Pixyz product on my computer?
• How long does the trial version of a Pixyz product lasts?
• How many times can I install a trial license for a Pixyz product?

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