FAQ & TROUBLESHOOTING

Frequently asked questions and common user issues

Getting Started with PiXYZ Software
To help you handle your new PiXYZ product, you have several ways to get started: 1) Go to the Download page of PiXYZ website to download PiXY...
Wed, 2 Jan, 2019 at 2:27 PM
I cannot find the information regarding the PiXYZ product I am looking for
If you have a specific question regarding the PiXYZ product you purchased and don’t find the answer here, please contact us at contact@pi.xyz, and we will g...
Wed, 2 Jan, 2019 at 3:26 PM
Why is the *.wire format not directly included in my PiXYZ Product?
For legal reasons, a valid license for Autodesk Alias® must be installed on the same computer on which you installed your PiXYZ product. Thus, the *.WIRE fo...
Wed, 2 Jan, 2019 at 3:28 PM
What is the procedure if PiXYZ does not run because of viewer errors or instantaneous crash?
Check that the graphic card support the minimum version of OpenGL (i.e 3.1) Check that the drivers are up to date or update it to the latest available ver...
Wed, 2 Jan, 2019 at 3:29 PM
Why my license isn't working any more ?
In case of hardware changes or update, your PiXYZ license might stop working. Main reason for license invalidity are :  CPU upgrade/modification Mother ...
Fri, 4 Jan, 2019 at 2:49 PM
Can I send a log file to help in case of issues regarding my PiXYZ product?
Definitely! If you encounter an issue with your PiXYZ product, it can be helpful for us to have your Log file, which gives us context about your computer co...
Wed, 2 Jan, 2019 at 3:29 PM
I cannot import a specific file in the software
Please check in the list of formats supported by your PiXYZ product (go to the concerned product page and the Pricing section). The format is supported but...
Fri, 4 Jan, 2019 at 2:41 PM
What is the minimum version of OpenGL to run PiXYZ?
The minimum version is OpenGL 3.1
Wed, 2 Jan, 2019 at 3:29 PM
What is the recommanded version of OpenGL to run PiXYZ?
The recommanded version is OpenGL 4.3
Wed, 2 Jan, 2019 at 3:29 PM